In this era of rapid digital transformation, new technologies have created opportunities and created challenges, fundamentally changing the face of customer experiences, operating models and the work environment. While the scope, scale, and complexity of business...
Thought Leadership
Impact of ERP on digital transformation
ERP is an acronym for Enterprise Resource Planning, but even its full name doesn't shed much light on what ERP is or what it does. ERP software integrates functions including inventory and order management, accounting, human resources, customer relationship management...
Change management for CRM
Change is the fuel that drives improvement, innovation, evolution and viability. Customers and markets are rapidly evolving and if businesses don’t follow suit, they may fall behind and deteriorate. However, even with this reality, change is often endorsed by the few...
A look into microservice architecture
Microservice architecture, or simply microservices, is a distinctive method of developing software systems that focuses on building single-function modules with well-defined interfaces and operations. The trend has gained popularity in recent years as enterprises look...
Trends in IT innovation and product development
IT innovation generally is concerned with using technology in new ways to improve the efficiency of the organization and align them with business goals. In today’s fast moving life trends in any space appear and disappear in the blink of an eye. However, there are a...
Understanding the preview of enterprise mobility
Enterprise Mobility refers to an approach wherein any employee can do his/her work from anywhere by the use of different types of applications and devices. The term is more often used to refer to mobile devices such as Smartphones or Tablets which are used for the...
Major decisions taken prior to outsourcing business practices
Outsourcing is defined as the practice wherein a firm entrusts another firm to carry out one of its operational functions. Firms do this in order to focus better on other areas of business that need attention. This practice has gained a lot of prominence over the past...
Integration of automation in financial services
The advent of automation as a part of business processes has seen a direct spike in the effectiveness and efficiency of firms in all sectors. The story of finance sector with automation plays a huge part in how the face of the finance industry has changed. The biggest...
Impact of enterprise mobility on business
Ever since the dawn of Enterprise Mobility, a continuously increasing number of businesses has adopted the practice in order to boost their productivity. It has enabled businesses to create new revenue streams to engage customers in new and more agile ways. The focal...
How to effectively control managed services
Managed Services can be defined as an extended definition of outsourcing. It includes involving a third party and entrusting them with the responsibility of implementing one of the company’s allied functions. Few of the most common services include remote monitoring...