Customer Experience Management (CXM) is adopted by businesses to oversee and improve customer interaction. The primary goal of CXM is to improve customer satisfaction and loyalty by understanding and influencing customer insights. This involves creating positive...
GRC developed as a discipline when businesses realized that integrating the people, processes, and technology to manage governance, risk, and compliance might help them in many ways. A combined strategy would aid in ensuring that their organizations performed...
RPA and Intelligent Automation help take the burden of tedious and repetitive tasks off the shoulders of employees and give them the ability to enjoy creative freedom. RPA and IA are two tried and tested technological advancements that have helped organizations do the...
The recent global health crisis has served as a de facto catalyst for establishing the value of cloud computing and led to accelerated adoption. Cloud productivity software can help businesses including small businesses to cut costs, better manage the workforce and...
The healthcare industry is all set to face the new digital era with the wave of digital IT technologies. The COVID-19 pandemic has been a wake-up call for the healthcare industry to rethink its operations. Realizing the true potential of digital technologies, the...
The purview of enterprise mobility With nearly one-third of the global population under lockdown, businesses are struggling to adapt to the new normal. Large scale travel restrictions and quarantines are posing challenges for businesses across the world to continue...
Customer service chatbots are an innovative way to provide customer service in today’s digitally connected world. Customer Service Chatbots can help your business grow and thrive by providing a better customer experience while saving significant time and money. They...
Why should small businesses focus on IT adoption and digital transformation now more than ever? Small businesses are the backbone of the economy and their growth directly influences the nation’s growth. Small businesses in the US are estimated to add $1.8 Trillion to...
Digital workplace planning post-COVID-19 The outbreak of the novel coronavirus has changed the way the world operates in just a span of a few months. One such major change that came as a result of COVID-19 is the work from the home model for employees during this...
The COVID-19 pandemic is undoubted, one of the most serious challenges faced by the Banking industry. In fact, some experts even consider that the COVID crisis is larger than the global financial crisis of 2008. This has made it challenging for the banking industry to...