The COVID-19 pandemic severely affected the healthcare industry as a global shortage of professionals such as doctors, nurses, and other healthcare workers were observed. The solutions to this problem came in the shape of technological reforms and numerous policies...
In this age of digitization, executives from the insurance industry have started to acknowledge that data is not just a static by-product of business operations; data when used properly can optimize every aspect of the insurance business. A study by the Insurance...
Conversational AI solutions can help improve customer experience and enhance customer satisfaction by automating conversations. As per the Salesforce State of Chatbots Report 2018, 69% of consumers prefer to use chatbots because of the speed and ease of communicating...
Conversational AI is rapidly turning into the most popular technology in the field of Artificial Intelligence. A survey by Uberall reported that 80% of consumers who have engaged with a chatbot report it as a positive customer experience. With more and more companies...
As newer and more advanced technologies hit the market, differentiating between them becomes harder. This is especially true if you’re new to the market. While many of these technologies might seem similar in certain ways, there are key differences. The main...
Artificial Intelligence (AI) is one of the next big steps in technology to achieve operational optimization. It refers to the programming of machines to simulate human intelligence. These machines are programmed to think and mimic action as humans do. One of the...
Automation is a powerful tool for businesses that enable them to run more efficiently and with fewer errors. Gartner predicts that by 2024 organizations will lower operational costs by 30% by combining hyper-automation technologies with redesigned operational...
The 21st century is the age of data. A study by IBM reported that nearly 90% of all data in the world today had been created in the last two years alone. Forbes also reported that internet users generate about 2.5 quintillion bytes of data each day. With data being...
The recent global health crisis has served as a de facto catalyst for establishing the value of cloud computing and led to accelerated adoption. Cloud productivity software can help businesses including small businesses to cut costs, better manage the workforce and...
Automation is a revolutionary tool that has enabled businesses to enhance efficiency, eliminate errors and reduce overall operational costs. Workflow automation and robotic process automation are two tools that have been in use for years to automate mundane tasks and...