The COVID-19 pandemic severely affected the healthcare industry as a global shortage of professionals such as doctors, nurses, and other healthcare workers were observed. The solutions to this problem came in the shape of technological reforms and numerous policies adopted by various countries. The use cases of conversational AI in healthcare show tremendous promise in successfully tackling such crises.

What is Conversational AI?

Conversational AI is a technology that uses a combination of Natural Language Processing (NLP) and Machine Learning (ML) to be able to automate conversational relationships with customers. Conversational AI interacts with users and generates responses using text and speech analysis to understand the intent and context of the conversation. It also tries to learn continuously from queries that enable it to carry out proper conversations with users.

Leading 5 Use Cases of Conversational AI in Healthcare


Answering Frequently Asked Questions (FAQ)

According to Zendesk, about 91% of customers prefer the use of online knowledge bases if possible. Because of this, having conversational AI platforms bids well for healthcare organisations. These platforms can answer the usual questions that patients have without needing personnel assistance unless necessary.

Conversational AI is intelligent and provides the most relevant answer to a question that is asked differently by multiple users. NLP and ML are able to achieve this for conversational AI, making it the optimal method of self-service in healthcare.

Appointment Scheduling

Appointment scheduling and managing are one of the most important components of a healthcare facility. Conversational AI systems enable patients to schedule, reschedule and even cancel appointments with ease. It also provides patients with reminders and other crucial information like the need for specific documents or an attendant if the nature of their appointment demands it.

Automation of Administrative Tasks

Healthcare facilities needs to efficiently perform endless numbers of administrative tasks daily. Conversational AIs are able to simplify the process of these tasks by enabling employees to submit requests, send updates, and track statuses all in one system. The system automates the onboarding process of patients and helps them through prescription requests, it allows them to update their information at their convenience.

Invaluable Patient Insights

Conversational AIs naturally collect and track data on patients to provide invaluable insights to healthcare institutes. These insights allow them to make decisions that improve the experience and quality of care of patients. 

This data collected from patients can also let healthcare providers address any gaps in care and address their confusion or dissatisfaction when visiting clinics. All this can ultimately lead to improving the confidence and desire of patients in healthcare providers.

Internal Coordination

According to Gartner, by 2022 70% of professionals would be interacting with conversational AI platforms every day. Conversational AIs enable healthcare staff access to a wide range of information such as lab reports, prescribed medications, and upcoming appointments. Easy access to this information saves medical workers a significant amount of time by helping them focus on more critical tasks. Conversational AIs also help internal record-keeping of medical assets like beds, wheelchairs, otoscopes, MRI machines, etc.

Why Choose HealthAI by Intone?

ELIZA was the first recorded use of a chatbot in healthcare in 1966. It used pattern matching and response selecting technology to imitate a psychotherapist. Chatbots have since then paved the way for conversational AIs, a far more evolved technology that has settled the debate of conversational AI vs traditional chatbot. AI was merely a developing concept of science back in 2000, and today it is a technology that is in high demand.

Nearly every industry is adopting conversational AI integrally into their operations, it only makes sense to invest in the technology and stay ahead of the curve. Intone is a pioneer in providing conversational AI solutions. We offer,

  • We provide our services for healthcare sectors Intone’s HealthAI.
  • Intones HealthAI powered by EnterpriseBot offers an increase of 30-40% in output and an overall scaleup in the hospital workforce and care delivery. 
  • Organizations have witnessed up to 50% reduction in operational costs upon deploying HealthAI.
  • HealthAI comes with 90%+ EHR, ensuring accurate inpatient records and enabling you to predict and treat diseases better.
  • HealthAI can easily be integrated into core platforms like Salesforce and EPIC
  • HealthAI is also available across all channels – websites, in-app, SMS, iMessage, Whatsapp, Facebook, etc. 

Know more about rpa in banking and rpa in healthcare.

Image by Darko Stojanovic from Pixabay