Robotic Process Automation and Business Process Automation in Healthcare

The healthcare industry is still reeling from the impact of the COVID-19 pandemic. As one of the most regulated and busy industries, healthcare institutions are faced with a growing number of administrative and operational challenges that seriously affect efficiency and patient satisfaction levels. This is where Robotic Process Automation (RPA) in healthcare comes in. In simple words, RPA is a technology that automates repetitive tasks, and Business Process Automation or BPA is all about streamlining and automating the entire business process. Introducing BPA and RPA in healthcare can streamline the healthcare system for efficiency, quality, and reduced costs. In this blog post, we’ll explore the 5 key benefits of BPA and RPA in healthcare and how they are changing healthcare today.

Cuts Human-Labor Cost

Healthcare providers are constantly seeking ways to reduce overhead expenses as they adapt their business models in response to changing demands on services provided. According to a report by Forbes (, RPA in healthcare can help cut costs by 50%. RPA and BPA solutions provide healthcare institutions with an easy way to control costs associated with increasing volumes and demand while ensuring regulatory requirements continue being met across all areas of operations including claims processing, billing, scheduling, and more. 

Improves Workflow

RPA technology offers a more human-centered approach by allowing workers to leverage their own industry knowledge and expertise while still leveraging the benefits of automation. The clinical staff is burdened every day with hours of manual labor to enter data and operate multiple electronic medical and healthcare record systems. RPA can automate routine administrative tasks that consume significant time and resources from employees who could otherwise be doing more valuable work on behalf of your organization. It also gives employees more control over workflows while also providing managers better insight into resource utilization, allowing them to better schedule staff and improve productivity while also improving the quality of care that patients receive

Allows To Scale On-Demand

RPA in Healthcare helps hospitals scale as they grow. Robotic Process Automation is scalable on multiple levels; from an individual user, up through various departments within your organization all the way to organizational level tasks like claims processing. These RPA bots operate 24×7 and ensure accurate as well as faster processing and enable organizations to handle work at an accelerated pace. This scalability allows organizations to implement RPA technologies and BPA in stages, ensuring there is minimal disruption to current processes and business functions as new ones are introduced over time.

Increases Healthcare Compliance

The healthcare industry evolves every day with changes in regulations, technologies, procedures, and practices that require employees at all levels of the organization to adapt quickly while still meeting compliance standards. RPA bots can be employed to record data and generate reports during audit trials. These reports can be automatically shared with authorities for evaluation and approval. RPA bots also allow healthcare providers to control data access, ensuring that correct people are accessing private healthcare data. Thus, with RPA, HIPAA compliance ( and data compliance ( becomes easier to manage.

Improves Patient experience

Business Process Automation and RPA in Healthcare improves the quality of care and patient experience by easier patient appointment scheduling, managing treatment, improved claims processing, and account settlements. It also provides support by reducing manual tasks through automation so healthcare workers can focus on higher-value activities like strategy development & planning; customer/patient service and innovation. Moreover, it also provides a mechanism to reduce potential human error that can result from repetitive tasks such as data entry associated with claims processing, audits, patient scheduling, and billing processes. All these ultimately speed up process turnaround times and ensure higher patient satisfaction levels.  

By adopting BPA and RPA in healthcare, institutions of all sizes can gain significant efficiency and can greatly reduce operational errors and expenses without sacrificing the quality of service. Thus, RPA is one of the technologies that is set to revolutionize the healthcare industry by offering many benefits to both healthcare providers and patients. We, at Intone, work with the world’s leading healthcare players, providers, and public health entities and we offer a wide range of end-to-end services that help them become the intelligent healthcare enterprises of the future. From analytics and predictive modeling to CRM, cloud, and infrastructure management to financial transformation and compliance, we provide holistic solutions to the healthcare industry.