Are you a healthcare institution that is constantly looking for ways to elevate patient experience and deliver better care and services, while optimizing cost and improving workforce morale? If yes, then you need to deploy robotic process automation into your healthcare system!

Robotic process automation, which is software designed to automate repetitive tasks, and which has been labeled as the fastest-growing segment of the global enterprise software market (by, has slowly but successfully found itself integrated with healthcare systems around the world. The growth of the RPA industry has been nothing short of astounding, and Grand View Research forecasts that the RPA market size will grow to reach $11bn by 2027, expanding at a CAGR of 34% from 2020 to 2027.

With RPA finding success in numerous industries around the world, it’s no surprise that the healthcare industry would benefit from it too. Gartner reports that “50% of US healthcare providers will invest in RPA in the next three years.”, owing to various reasons such as

  • Cost optimization,
  • Streamlining operations, 
  • Better delivery of care and services

Robotic process automation has proven itself to be widely successful in improving patient experience and in contributing to an overall enhancement in brand image. This article takes a look at how RPA can improve your healthcare systems and how it can improve your overall patient experience.

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How RPA Enhances Patient Experience

Let’s take a look at how integrating RPA into healthcare systems can improve the patient experience.

Patient Scheduling

Implementing RPA in healthcare can eliminate all concerns related to patient scheduling. RPA implementation not only frees up a portion of the workforce but also helps patients schedule appointments faster. RPA bots can automate processes such as patient data collection and management and scheduling of patient appointments according to diagnosis, location, doctor availability, and other criteria. It’s also possible to schedule, change, cancel or update patent appointments as needed or requested. 

Many patients often end up facing discomfort when their appoinments are canceled at the last moment. Automation can resolve this issue by notifying patients in advance about doctor unavailability. It can also scan patient data and send detailed reports to the referral management representative to fix an appointment that’s appropriate for the patient.

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Claims Management

Managing insurance claims of patients is a tedious and time-inducing task, which if handled by simple software or manual labor can prove to be inefficient and error-prone. It is estimated that 30-40% of healthcare claims are denied due to non-compliance of regulations (as per KPMG), and ensuring compliance of claims with current regulations is another challenge faced by hospitals around the world. AARP reports that 200 million claims are rejected every year for various reasons, with one of the most prominent reasons for denial being paperwork error.

Integrating RPA into healthcare systems can streamline claim management processes. RPA can fasten up data processing and reduce errors, thus avoiding delays and paperwork issues. RPA bots can also identify compliance-related exceptions and avoid non-compliance of regulations.

Payment Processing

Monitoring, calculating, and evaluating bills accumulated by the patient throughout diagnosis is no easy task. Maintaining records of tests, doctor fees, prescriptions, accommodation costs, and other miscellaneous expenses cannot be done accurately and precisely by manual labor alone. Manual processing of such data can indeed be time-consuming and extremely laborious. Simple validation of customer information from 2 systems can take seconds instead of minutes with bots. Introducing bots for such manual processes can reduce processing costs by 30% to 70%.

RPA bots can accurately calculate bill amounts with all expenses put into consideration, and can also notify patients about the final bill and collect the necessary payments. It can reduce payment delays and inconsistencies and speed up overall account settlements.

Discharge Instructions

Post-discharge guidelines are some of the most important instructions that a patient needs to follow for a healthy recovery. And it is nearly impossible for hospitals to check up with each and every patient to ensure that these instructions are followed properly. From having timely medicines to regular checkups, a proper undertaking of each and every instruction is of utmost importance.

Implementing RPA in healthcare can help overcome this barrier up to a certain limit. Bots can ensure the accuracy of discharge guidelines and send reminders to patients about prescription pick-ups. Moreover, it can alert healthcare institutions if the patient needs any further assistance with respect to their condition. The patient can use these bots to give healthcare institutions timely updates of their condition and also alert them in case of any emergency so that they can get their necessary treatment on time. RPA software is essential for the improvement of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores and can help reduce readmissions, enhance the experience and provide better healthcare.

We can help! But, why us??

Studies show that the healthcare industry spends an estimated $2.1 billion each year on poorly performed error-prone manual data management tasks (as per LexisNexis Healthcare). RPA in healthcare can save organizations up to $13.3 billion if they automate administrative tasks (as per CAQH). With healthcare industries coming to realize the need for RPA, we at Intone have risen to occasions and are proud to present state-of-the-art RPA solutions for the healthcare industry. 

  • We offer state-of-the-art front-end RPA, where we ensure that your customers have a superior experience and that they start to see your brand in a whole new light.
  • Our back-end RPA can easily automate the most mundane, repetitive, and labor-intensive tasks to free up your employees to help them focus on higher-order tasks. 
  • Intones HealthAI powered by EnterpriseBot offers an increase of 30-40% in output and an overall scaleup in the hospital workforce and care delivery. 
  • Organizations have witnessed up to 50% reduction in operational costs upon deploying HealthAI.
  • HealthAI comes with 90%+ EHR, ensuring accurate inpatient records and enabling you to predict and treat diseases better.
  • HealthAI can easily be integrated into core platforms like Salesforce and EPIC
  • HealthAI is also available across all channels – websites, in-app, SMS, iMessage, Whatsapp, Facebook, etc. 
  • From accessing patient records to checking medicinal availability, HealthAI equips you with all the tools necessary to streamline such processes.
  • HealthAI is HIPPA compliant and is pre-integrated with other EHR/EMR.
  • HealthAI elevates patient experience by remote monitoring and personalized responses.
  • Up to 60% reduction in readmissions by health monitoring of high-risk groups with rapid responses.

If you are constantly striving for ways to adopt RPA into your system all in order to deliver better care service and elevate the patient experience, then look no further for Intone can meet your expectations and even surpass them! Tried and tested by industry experts and pioneers, Intone assures you that trusting us will help you elevate your brand and set new standards when it comes to care delivery. Request a free demo today to learn more about how Intone can help your business!

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