Thanks to the steadily rising cost of healthcare, the health insurance industry has grown dramatically during the past several years. The use of AI in healthcare is expanding, simplifying, and speeding up procedures for patients, hospitals, and the sector as a whole. According to studies, it was anticipated that insurers would invest an average of $90 million in AI by 2020. This number not only increased significantly in action, but it also climbed to $432.8 in 2022. Needless to say, chatbots are one AI innovation that is becoming widely used in the health insurance industry. Given how at ease clients are utilizing these insurance bots, the expansion of Health Insurance chatbots is all but certain.
Health Insurance Chatbot: A Threat to Employees?
You have probably heard the phrase “health insurance” hundreds, if not thousands of times. The entire premise of the health insurance industry is that insurance brokers assist customers in obtaining coverage against a variety of medical calamities. An agent serves as the go-to person for an insurance seeker, answering queries and outlining the terms and conditions of numerous insurance products. However, given the increase in health insurance claimers and the industry’s exponential growth, it is becoming increasingly challenging for agents to keep every insurance seeker entertained. For the same reason, health insurance chatbots are now being used by numerous firms to lighten the workload of agents and boost their productivity. But what exactly are health insurance chatbots?
In a nutshell, a health insurance chatbot is a software that is trained to carry out online interaction through a chat window, instead of a live human agent. The chatbot can be installed on many different platforms, including mobile apps, social network accounts, and website landing pages. The entire insurance procedure is made simpler and faster with the aid of the health insurance chatbot.
Even back in 2019, researchers found that 43% of 44% of consumers felt confident leveraging Health Insurance chatbots to submit insurance claims and 43% of customers felt the same about purchasing insurance policies. The healthcare industry has morphed into one that is absolutely necessary for survival in 2022. Millions of individuals are constantly hunting for quick and simple access to health-related information facilities owing to the pandemic outbreak. As a result, the industry requires extremely sophisticated and competent technologies to meet the demand. Thanks to Health Insurance chatbots, people may now get in touch with doctors when they need them even during a pandemic. Additionally, patients can easily access healthcare during crises regardless of where they are by using Conversational AI in the healthcare sector. As per recent research, 86% of patients think that a chatbot is a more reliable source of information than filling out an online form. Today, health insurers are counting on chatbots to expand their clientele and outperform rivals in customer service. Why? Because Healthcare Insurance chatbots interact with policyholders in a tailored way using intelligent bots. When a consumer has a difficult question about health insurance, AI helps them by offering pertinent policies and directing them to the appropriate expert. And this is just the tip of the iceberg. There are infinite possibilities and potential that are hidden within Health Insurance chatbots.
You can also sneak a peek at our blog on Chatbot solution for Healthcare
Key Benefits of Health Insurance Chatbots
In the realm of AI proliferation, AI chatbots are transforming the way hospitals take care of their patients. The following are a few advantages of Health Insurance chatbots:
1. A Personalized Agent To Keep Users Updated
Your Health Insurance chatbot reacts in accordance with its programming, knowledge base, and natural flow of discussion. After the initial interaction, it can serve as a customized insurance agent for those looking for coverage and those who already have it. It can provide the users seeking assistance with streamlined solutions by looking at their chat history and current discussion. Additionally, patients who often send texts or emails about adjustments to the policy, schedules, and appointments can benefit from Health Insurance chatbots. A Health Insurance chatbot can also offer patients with counsel, issue automated reminders to act, and communicate important policy information.
2. Smooth Customer Experience
Bots for health insurance are designed to be extremely user-friendly and appealing to prospective customers. When speaking with consumers, they refrain from using complex vocabulary and technical jargon. Additionally, the Onboarding process can also be streamlined and made simpler. Many users looking for health insurance are uninformed and have limited knowledge about health insurance plans. Insurance businesses given the situation can use extremely effective healthcare bots for the quick onboarding of insurance seekers. Health Insurance chatbots can speed up the laborious onboarding process and make it easier for insurance applicants to navigate.
3. Anytime, Anywhere: 24/7 Customer Support
Agents for insurance must be accessible around-the-clock. Accidents can happen at any moment, thus a policyholder can file an insurance claim at any strange hour. You can guarantee the availability of customer service 24/7 by implementing a health insurance chatbot. With the help of chatbots, you can promptly handle each request and ensure that no website visitor is ignored.
4. Smarter Not Harder: Automate Tedious Processes
The health insurance market is rather enormous and demands spontaneity when dealing with customers. Health Insurance chatbots are capable of automating a wide range of tasks, including answering simple questions, gathering information for documentation, and much more. As a result, many laborious tasks are simplified and the operational productivity of agents is increased.
5. Win Over Customer Trusts
Patients are never left unattended when using chatbots. Health Insurance chatbots slowly yet constantly build patients’ trust by responding promptly and efficiently. If you employ chatbots, there is no waiting time and patients receive answers to their questions with less effort, ergo increased customer satisfaction.
A contemporary business today clearly needs Health Insurance chatbots. A chatbot can be created with nearly little effort thanks to the growing community of chatbot developers worldwide. You only need a wee bit of imagination and a few clicks. These chatbots can help your consumers and future clients if you integrate them into your business. It can contribute to brand reputation and consumer trust without raising a fuss. That said it must be acknowledged that the bot is a gift rather than a threat to professions. In the same respect that we appreciate customer service representatives, a Health Insurance chatbot should not be seen as a competition to customer service employees, but rather as a tool that strengthens their authority, accountability, and sense of mission. No matter how expertly designed, a Health Insurance chatbot remains a chatbot. Health insurance discussions may be complex, delicate, and sometimes emotional. A bot exists to offer plain information and carry out routine activities. A person can accomplish much more, from responding to incredibly complicated questions and demands to showing compassion and understanding. Instead of intimidating employees, Health Insurance chatbots could be used to empower them.
Also read: Top Healthcare Chatbot Use Cases
Why Choose Intone?
The ability for users to interact in a manner that resembles an actual conversation makes AI-based chatbots particularly fascinating. Excellently constructed bots offer encounters that are hard to tell apart from those with people. Nevertheless, a few permanent choices here and there are not harmful. According to studies, the Covid-19 epidemic increased consumers’ inclination toward virtual interactions in general. The insurance industry is not an exception, while some insurance customers still prefer face-to-face interactions. Consequently, chatbots for healthcare insurance clients appear to be in line with customer expectations. Additionally, insurers will opt to spend more on AI than any other sector, with 74 percent of executives considering doing so in 2022. As a result, we should anticipate greater chances for chatbot deployment in the health insurance sector. Uncertain about how to get your business ready for this upheaval. Intone can help you. We offer:
- An increase of 30-40% in output and an overall scaleup in the hospital workforce and care delivery.
- Up to 50% reduction in operational costs upon deploying HealthAI.
- HealthAI comes with 90%+ EHR, ensuring accurate inpatient records and enabling you to predict and treat diseases better. HealthAI is also HIPPA compliant.
- HealthAI elevates patient experience through remote monitoring and personalized responses.
- Up to 60% reduction in readmissions by health monitoring of high-risk groups with rapid responses.
- HealthAI lets you connect with prospective patients, categorize them and improve lead generation significantly
- Precise response to queries about medicinal availability and options to provide alternatives in case of unavailability.
- The ability to track down patient history and medical records seamlessly.
- HealthAI can easily be integrated into core platforms like Salesforce and EPIC
- HealthAI is also available across all channels – websites, in-app, SMS, iMessage, Whatsapp, Facebook, etc.
Check out how Intone can help you streamline your manual business process with Robotic Process Automation solutions.