One of the most talked-about technologies in recent years is RPA or robotic process automation. It is expanding rapidly across industries such as finance, insurance, legal, manufacturing, and utilities to automate burdensome, time-consuming activities. Owing to the benefits that it could bring to the digital transformation wave; this emerging technology is now being implemented on a large scale in the IT industry. So, how exactly does Robotic Process Automation help the IT industry become more intelligent, efficient, and sophisticated? Here are a few benefits of implementing a robotic process automation (RPA) strategy in your IT operations environment.

What is RPA?

RPA is a software technology that can be easily programmed to do basic, repetitive tasks across applications. It makes it easy to build, launch and operate software robots that emulate human actions. In simple terms, Robotic Process Automation (RPA) is a business strategy that uses software to replace repetitive tasks and functions in the workplace. The goal of employing RPA in IT is to increase productivity, reduce costs, and create more time for employees to focus on high-value work.

Benefits of RPA in IT

  1. Improves IT Security by Managing Patches

Upgrading and patching systems regularly is a key task that keeps the systems away from security breaches. But patching enterprise-wide IT systems manually is a tedious task, and if employees are not vigilant enough, even small errors in this task might make your organization an easy victim for cybercriminals. This is where Robotic Process Automation in IT can help. Software bots can be employed to precise track all relevant updates and patches 24/7. It can send alerts and automatically retry failed patches until they succeed. It can also keep precise records on patches and information related to applications security.

  1. Streamlines HR Tasks by Automating Administrative Tasks

At the base level, RPA can be leveraged in the IT industry to handle tasks like account creation, email address creation for employees, and other user management tasks. This can bring in loads of benefits to the HR department. Automating these administrative and operational tasks of the HR department frees up a great deal of time and resources that can be spent on more strategic actions. Using Robotic Process Automation, HR operations processes including employee relations, training and development, recruiting and hiring, benefits and compensation, and HR generalist activities can also be simplified. 

  1. RPA for Incident Management

Incident management is a process that can be better handled by RPA. With an automated diagnostics service, software robots can select the issues that can be solved with the help of simple rule-based algorithms. Robotic Process Automation for incident management assures that critical events are detected, addressed, and resolved in a fast, efficient manner. It also facilitates proper communication between systems that ensure that all the departments are aware of the status of the incident. 

  1. Handles Password Reset requests

According to a report by Gartner, 20% to 50% of all IT support desk tickets are for password resets. Manually responding to all these password resets can take up the valuable time of your IT support desk. These password reset requests are repeatable, have a typical, consistent structure. With Robotic Process Automation in IT support desks, organizations can build a bot with access to IT service management (ITSM) tool for Active Directory changes. This bot can use pre-formatted text templates to collect user requests for password resets and make appropriate acknowledgments to provide password reset confirmations. This way your IT support desk can save more time. 

  1. RPA for Network Monitoring

Network technologies such as load balancers or firewalls require constant monitoring and measurement to ensure that your network is connected, available, and secure 24/7. This is one of the areas in IT where Robotic Process Automation can be employed for better performance. Software bots can manage network performance, and run instant updates whenever necessary. This ensures that your organization can real all the benefits from network interconnectedness. 

Thus, if you’re looking for a way to reduce costs, improve service levels, and increase the speed of your IT operations, RPA is an emerging technology that can change the way that your IT department operates. Implementing RPA in your IT operations can significantly benefit the business in terms of higher efficiency, cost savings, and intelligent business processes. At Intone, we have proven abilities to manage enterprise-wide Robotic Process Automation efforts through our recognized Center of Excellence framework. Our end-to-end RPA services range from assessment, strategy to implementation and deployment.

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