Are you a healthcare institution looking for ways to enhance the patient experience, deliver better care and build connections and trust with your patients and customers? If yes, then healthcare chatbots are the perfect solution for you!

Chatbot solutions have taken the world by storm. Today, there is a chatbot solution for nearly every industry, from real estate to finance and even the healthcare industry. A recent survey by Salesforce revealed that 86% of customers would rather get answers from a chatbot than fill out a website form, just showing how successful chatbots have been.

AI-powered healthcare chatbots are conversational solutions that act as a bridge between patients, insurance companies, and healthcare institutions and help in enhancing patient experience and satisfaction. A study by Gartner reported that almost 75% of healthcare delivery organizations will have in some way or another invested in AI by late 2021.

Chatbots are the future of healthcare and this is further solidified by the study conducted by Juniper Research, which reported that healthcare chatbots have helped organizations save almost $3.6 billion annually. Chatbots have evolved from what they were in the past. Today, chatbots offer a diagnosis of symptoms, mental healthcare consultation, nutrition facts and tracking, and more. This article takes a look at some of the top healthcare chatbot use cases.

What are the Top Healthcare Chatbot Use Cases?

Some of the most common healthcare chatbot use cases include

Scheduling Medical Appointments

One of the most hectic and mundane operations of the healthcare industry is scheduling appointments. Due to the long waiting times and slow service, nearly 30% of patients leave an appointment, while 20% permanently change providers. Intone HealthAI powered by Enterprise Bot is a state-of-the-art healthcare chatbot that can help tackle this problem. 

HealthAI asks patients about their current health issues, and based on the data find matching doctors, and further go on to provide available time slots, schedule, reschedule, and delete appointments based on patient requirements. HealthAI also reminds patients about medical appointments by notifying them and sending reminders.

Answer FAQs

Answering frequently asked questions can be a time-consuming and labor-intensive task if done manually, especially in the healthcare industry which witnesses massive amounts of user interactions on a daily basis. HealthAI by Intone is the ideal solution for this problem.

HealthAI can answer questions such as 

  • How should I care for my condition?
  • What paperwork is required for the treatment?
  • What are the working hours? and more.

Based on the format of common questions and answers, HealthAI uses artificial intelligence to identify the most appropriate response for your patient in a matter of seconds.

Video Consultations with Doctors

One of the most well-received and commonly used healthcare chatbot use is video consultations. The outbreak of Covid-19 presented a stark problem for both the patients and the healthcare industry. The pandemic made it hard for millions of patients worldwide to reach hospitals to consult with their doctors face-to-face. Healthcare chatbots were the solution that institutions implemented to face this problem.

Intone’s HealthAI offers ways to deliver personalized consultations to patients, no matter where they are in the world. HealthAI offers services such as audio, video, or chat consultation with doctors and also gives you the ability to co-browse the web along with the patient to provide better and timely resolutions to their problems.

Read more on, Uses Of Big Data Analytics In The Pharmaceutical Industry

Intone HealthAI Powered by Enterprise Bot – The Perfect Solution for Your Needs

A recent study by Allied Market Research expects the global healthcare chatbots market to reach $345.3 million by 2026, registering a CAGR of 14.5% from 2019 to 2026. Healthcare institutions have started to pay keen attention to the various healthcare chatbot use cases and consequently have started to realise the role they play and the importance of having them in their systems. We at Intone, in association with Enterprise Bot, have developed a top-of-the-line healthcare chatbot solution – HealthAI, to help institutions tackle everyday problems and improve the patient experience. HealthAI offers,

  • An increase of 30-40% in output and an overall scaleup in the hospital workforce and care delivery. 
  • Up to 50% reduction in operational costs upon deploying HealthAI.
  • HealthAI comes with 90%+ EHR, ensuring accurate inpatient records and enabling you to predict and treat diseases better. HealthAI is also HIPPA compliant.
  • HealthAI elevates patient experience through remote monitoring and personalized responses.
  • Up to 60% reduction in readmissions by health monitoring of high-risk groups with rapid responses.
  • HealthAI lets you connect with prospective patients, categorize them and improve lead generation significantly
  • Precise response to queries about medicinal availability and options to provide alternatives in case of unavailability.
  • The ability to track down patient history and medical records seamlessly.
  • HealthAI can easily be integrated into core platforms like Salesforce and EPIC
  • HealthAI is also available across all channels – websites, in-app, SMS, iMessage, Whatsapp, Facebook, etc. 

If you are on the hunt for a reliable and trusted healthcare chatbot for your institution, then Intones’ robotic process automation for healthcare companies can definitely meet your expectations and even surpass them. Request a free demo today to learn more about how HealthAI can help your business!

Check out how Intone can help you streamline your manual business process with robotic process automation.